Courses

87% of unhappy customers don't complain; they just don't come back. No matter the changing landscape of retail, customer service will always be the main skill in your arsenal to leave people happier than you found them.

Learn how to manage conflict, handle dissatisfied customers, and be the best mentor possible.

This fully online level 2 course will teach you all about the principles of climate change, impact of pollution, the barriers to a sustainable future and how to challenge these barriers.

The menopause is having a huge impact on women in the working world - and it's something that half of the population will go through at some point in their lives.

In any workplace, there can be no room for violence and harassment. There is a lot of work to be done to make this a reality, and this course aims to give you the tools to champion a safe and inclusive workplace.

Skill, organisation and systems are all required to coordinate the fast-paced world of logistics. This course is designed to help you tackle these challenges with ease.

This Level 2 course can help you brush up on your skills and make sure you're aware of the fundamental rules for successful information sharing.

Build on your leadership skills and learn to manage projects, people and relationships in a range of settings.

Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy.

This Skills Bootcamp will give learners an understanding of the top-down approach to business objectives. Covering an introduction to policies and processes along with change management. Learners will also learn about how to get the most from self-development.

Covers how Business Administration is used across all businesses with a focus on the Logistics sector, building in process flows and understanding of sector requirements.

Covers assisting with project planning, coordinating project activities, managing project documentation, project delivery and supporting project teams.