To assist with managing the Company’s residential block management portfolios and liaise with landlords, leaseholders and contractors as required. You will be closely supported by the Head of Block Management to help assist with Service Charge Budgets, Section 20s, Maintenance Works and regular site visits.

Key Responsibilities

Key Tasks/ Responsibilities:

  • Dealing with leaseholder’s enquiries proactively with care and due diligence
  • Receiving and responding appropriately to issues as they arise and dealing effectively with the consequences using initiative to prioritise according to the business’ needs
  • Responsible for all day to day reactive maintenance requirements across the portfolio
  • Working with the Head of Block Management in the preparation of Annual Service Charge Budget and ensuring budgets go out to leaseholders with covering letters and demands on time
  • Working with the Head of Block Management in issuing Section 20 Notices
  • Attending board, AGM/EGM and resident meetings, and taking appropriate minutes with the Head of Block Management where required
  • Liaise with Head of Block Management regarding company secretarial matters, directorship appointments and resignations, etc.
  • Liaise with Head of Block Management regarding sales packs and legal enquiries
  • Liaise with Accounts Department and others as required, regarding payment of service charges and other charges
  • Ensuring all service charges and ground rent payments are up to date
  • Checking, approving and registering on Qube all invoices relating to reactive maintenance jobs and ensuring that the workflows are kept free
  • Ensuring all keys are registered and regularly checked for returns
  • Ensuring all H&S compliance is up to date and maintaining the risk management system
  • Ensuring the highest cover of customer service at all times with all internal teams, external stakeholders & customers
  • Providing cover for other team members during holiday and sickness absence, and during busy periods
  • Ensuring that all incoming and outgoing post is distributed or dealt with accordingly
  • Undertaking ad hoc duties as instructed by the Head of Block Management
To apply or find out more information please search the below link!

Essential Criteria

Minimum of 4 GCSEs at grades A*-C/ 9-4 (or equivalent) including maths and English