Course Content


  • Safe and controlled driving techniques
  • Safe use of equipment and machinery
  • How to prepare the vehicle for driving
  • How to protect the vehicle and its load
  • How to plan for a journey and delivery
  • How to use relevant technology
  • How to use relevant IT applications
  • Relevant regulations and legislation
  • The structure of the industry
  • The importance of delivering excellent Customer service


  • Use and position vehicle fitted equipment
  • Control the vehicle in all traffic situations
  • Use relevant equipment and machinery safely
  • Comply with relevant systems and processes
  • Prepare the vehicle and load for deliveries
  • Protect the driver, vehicle and load
  • Plan routes effectively
  • Use basic IT systems
  • Maintain the health, safety and security of people at all times


  • Establish good rapport with customers and colleagues
  • Work effectively in a team
  • Demonstrate integrity, credibility and honesty
  • Demonstrate a positive and professional attitude
  • Demonstrate willingness to accept change
  • Demonstrate effective communication

Downloadable content


Those with an annual wage bill of less than £3m do not pay the Apprenticeship Levy. Instead, 95% of each apprenticeship is funded by the government whilst a 5% investment is required by the employer to enhance the skills of their employee.

  • Employers are also be eligible for a £1000 incentive payment if the apprentice is aged 16 – 18.
  • Employers with less than 50 employees and where the apprentice is aged 16 – 18, the government will fund 100% of the apprentice and are eligible for a £1000 incentive payment.
  • Employers with those aged 19+ the government will continue to fund 95% of the apprenticeship programme whilst a 5% investment is required by the employer.

Businesses can manage this through the Apprenticeship Service online account.

Take a look at our Guide to Supporting Smaller Employers PDF.

For more information and guidance on this service then please get in touch with our team, who can give you further information.