Course Content


  • Safe and controlled driving techniques
  • Safe use of equipment and machinery
  • How to prepare the vehicle for driving
  • How to protect the vehicle and its load
  • How to plan for a journey and delivery
  • How to use relevant technology
  • How to use relevant IT applications
  • Relevant regulations and legislation
  • The structure of the industry
  • The importance of delivering excellent Customer service


  • Use and position vehicle fitted equipment
  • Control the vehicle in all traffic situations
  • Use relevant equipment and machinery safely
  • Comply with relevant systems and processes
  • Prepare the vehicle and load for deliveries
  • Protect the driver, vehicle and load
  • Plan routes effectively
  • Use basic IT systems
  • Maintain the health, safety and security of people at all times


  • Establish good rapport with customers and colleagues
  • Work effectively in a team
  • Demonstrate integrity, credibility and honesty
  • Demonstrate a positive and professional attitude
  • Demonstrate willingness to accept change
  • Demonstrate effective communication

Downloadable content