Course Content


Why it is important to communicate effectively at work; person-centred care and support; how to do routine tasks; how to support a person’s physical health and well-being; the possible signs of limitations in mental capacity and what to do when you notice them; the signs and symptoms of a person who is experiencing pain or discomfort.


Communicate effectively with individuals, their families and carers; support individuals with long-term conditions, frailty and end of life care; take responsibility for, prioritise and reflect on your own actions and work; maintain a safe work environment; understand a range of physiological measurements using the appropriate equipment.


Be caring and compassionate; treat people with dignity; respect beliefs, cultures and values; have the courage to challenge areas of concern and work to best practice; be adaptable, reliable and consistent; show discretion; show resilience and self.

Downloadable content