Course Content

  • Understand the customer service environment 
  • Principles of Business 
  • How to resolve customers’ problems and complaints 
  • Customers and customer retention 
  • How to monitor customer service interactions and feedback presentation 
  • Equality, diversity and inclusion in the workplace 
  • How to manage performance and conflict in the workplace                     

Full course title

NCFE Level 3 Certificate in the Principles of Customer Service

Downloadable content


Fund your qualification with an Advanced Learner Loan with nothing to pay until you earn over £27k a year.  If you are not eligible for a free course through government funding, you can still gain a qualification to further your career with the help of an advanced learner loan. Find out more about Advanced Learner Loans here

If you are aged 19-23 and this is your first level 3 qualification, you may be eligible for funding.