Course Content

Knowledge:

Can install and configure network components, including switches, routers and firewalls. Can optimise the performance of network systems and services. Can apply diagnostic tools and techniques to identify the causes of network performance issues. Can apply structured approaches to troubleshooting network issues and repair faults in hardware, software products and the network. Can undertake system upgrades to network hardware, software and operating systems. Can log and respond to network service calls and provide technical network support to end users as required.

Behaviours:

Logical and creative thinking skills; analytical and problem-solving skills; ability to work independently and to take responsibility; can use own initiative; a thorough and organised approach; ability to work with a range of internal and external people; ability to communicate effectively in a variety of situations; ability to maintain a productive, professional and secure working environment.

Skills:

Note down the outcomes of tests and keep accurate test records and reports; compare test results against expected results and acceptance criteria and through traceability to requirement.

Downloadable content