Course Content

Knowledge:

Unified communication technician apprentices use a range of tools and equipment to install basic communication hardware and software. They also deal with routine service requests, including fault rectification across a range of technologies, and applying security principals in line with legal and organisational needs. They will develop knowledge of networks, cloud services, diagnostic and testing tools and cabling, and be able to provide technical support to customers.

Behaviours:

Logical and creative thinking skills; analytical and problem-solving skills; ability to work independently and to take responsibility; can use own initiative; a thorough and organised approach; ability to work with a range of internal and external people; ability to communicate effectively in a variety of situations; ability to maintain a productive, professional and secure working environment.

Skills:

Note down the outcomes of tests and keep accurate test records and reports; compare test results against expected results and acceptance criteria and through traceability to requirement.

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