Course Content

  • Develop understanding of the different aspects of the retail industry
  • Learn about customer payments and the selling process
  • Understand how to provide good customer service
  • Learn how to deal with queries and complaints
  • Gain an understanding of basic retail law and the importance of correct stock control

Downloadable content

Eligibility

  • The learner must live in England and be over 19 years old
  • A minimum group size of 8 learners (10 if based in London)