Course Content

WHAT WILL I LEARN? 

HOW WILL I LEARN?

You will work towards pass/merit/distinction. Differentiation may be achieved through a wide variety of assessment methods with promotion of your own choice. You will be completing learning style questionnaires to support you to match learning opportunities with your preferred method. This is designed to make learning easier, more effective and more engaging.

Apprenticeship Trainers will adapt accordingly. Activities have been designed to stretch and challenge your learning. Specific training will be provided on command verbs to ensure you cover standards to the appropriate depth and breadth.


ASSESSMENT METHOD

20% off-the-job training is anything that can help you gain new knowledge, skills and behaviours in your role. This programme is 18 months in duration, therefore a minimum of 585 hours of off-the-job training is required.

Examples of off-the-job training:

  • Shadowing
  • Mentoring
  • Teaching and learning sessions with dedicated trainer
  • Self-study (time spent working on assessments/assignments)
  • Training on a new process or procedure
  • Team training and meetings
  • Visiting other companies


END-POINT ASSESSMENT (EPA)

The EPA will test the entire programme:

  • Technical competencies
  • Technical knowledge and understanding
  • Underpinning skills, attitudes and behaviours

There's three sets of criteria on which the assessment and grading is made. The what, the how and the with whom.


PROGRESSION

You may also progress to FE or HE or to higher-level qualifications in team leading and management. You can progress onto Level 4 NVQ Diploma in Business Administration, Level 4 NVQ Diploma in Customer Service or Level 4 Diploma in Management.

To view Knowledge, Skills and Behaviours for this apprenticeship visit:  Business Admin Level 3 - Institute of Apprenticeships

How Learners use this course

This qualification is part of our provision available to our FE partners. If you are a learner looking to enrol on a course, you can see our full list of courses available directly to learners here.