Course Content

Our new apprenticeship content is designed to combat these challenges, with high-quality SCORM compliant interactive learning that is compatible with all Learner Management Systems.


  • Value of your skills
  • Relevant regulations
  • The organisation
  • Stakeholders - Communications
  • Business fundamentals
  • Processes
  • IT and systems
  • Record and document production
  • Planning and organisation decision
  • Preparation of EPA


  • Increase apprentice and employer flexibility
  • Improved apprentice engagement face-to-face sessions become more meaningful 
  • Programme duration reductions
  • Consistent approach despite potentially having more than one assessor


20% off-the-job training is anything that can help you gain new knowledge, skills and behaviours in your role. This programme is 14 months in duration.

Examples of off-the-job training:

  • Shadowing
  • Mentoring
  • Teaching and learning sessions with dedicated trainer
  • Self-study (time spent working on assessments/assignments)
  • Training on a new process or procedure
  • Team training and meetings
  • Visiting other companies


The EPA will test the entire programme:

  • Technical competencies
  • Technical knowledge and understanding
  • Underpinning skills, attitudes and behaviours

There's three sets of criteria on which the assessment and grading is made. The what, the how and the with whom.


You may also progress to FE or HE or to higher-level qualifications in team leading and management. You can progress onto Level 4 NVQ Diploma in Business Administration, Level 4 NVQ Diploma in Customer Service or Level 4 Diploma in Management.

To view Knowledge, Skills and Behaviours for this apprenticeship visit:  Business Admin Level 3 - Institute of Apprenticeships

How Learners use this course

This qualification is part of our provision available to our FE partners. If you are a learner looking to enrol on a course, you can see our full list of courses available directly to learners here.