Course Content

  • Understand the importance of legislation and procedures
  • Establish communication with clients for advice and guidance
  • Support clients to make use of the advice and guidance service
  • Develop interactions with advice and guidance clients
  • Interact with clients using a range of media
  • Assist advice and guidance clients to decide on a course of action
  • Review own contribution to the service

How Learners use this course

This qualification is part of our provision available to our FE partners. If you are a learner looking to enrol on a course, you can see our full list of courses available directly to learners here.