- Understanding customer expectations in health and social care settings
- How to identify the types of customers who interact with health and social care services
- Different communication methods used in health and social care settings
- How to provide a safe, welcoming and inclusive environment for diverse needs
How Learners use this course
This qualification is part of our provision available to our FE partners. If you are a learner looking to enrol on a course, you can see our full list of courses available directly to learners here.