Course Content

  • Principles of team leading
  • Understanding business
  • Understanding how to communicate work-related information
  • Understanding how to deliver customer service and resolve problems
  • Understanding how to develop working relationships with colleagues

NEW FOR 2019, NOW INCLUDING:

  • Introduction to coaching
  • Introduction to mentoring
  • Understanding personal development

How Learners use this course

This qualification is part of our provision available to our FE partners. If you are a learner looking to enrol on a course, you can see our full list of courses available directly to learners here.