Course Content

  • The Employer and Leadership Role
  • Planning, Allocating and Organising Work
  • Solving Problems and Making Decisions
  • Communication and Information Systems in the Workplace
  • Motivation and Improving Performance
  • Career Development
  • Induction, Training and Coaching
  • Dealing with Discipline, Conflict and Stress in the Workplace
  • Health and Safety at Work
  • Customer Service
  • Change Management
  • Quality Management

Downloadable content

Eligibility

To be eligible for the loan, you must be 19 or older on the first day of your course (there’s no upper age limit), be living in the UK on the first day of your course, and have lived in the UK, the Channel Islands or the Isle of Man for 3 years immediately before this.

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