- Understand the customer service environment
- Principles of Business
- How to resolve customers’ problems and complaints
- Customers and customer retention
- How to monitor customer service interactions and feedback presentation
- Equality, diversity and inclusion in the workplace
- How to manage performance and conflict in the workplace
Full course title
NCFE Level 3 Certificate in the Principles of Customer Service
Fund your qualification with an Advanced Learner Loan with nothing to pay until you earn over £27k a year. If you are not eligible for a free course through government funding, you can still gain a qualification to further your career with the help of an advanced learner loan. Find out more about Advanced Learner Loans here.
If you are aged 19-23 and this is your first level 3 qualification, you may be eligible for funding.