Welcome to your skills toolkit

Business and Customer Awareness

This course will help you develop personal and professional skills for the working environment. It will give you essential information on what to expect when entering the workplace and gives you advice on how to prepare for a career. You will learn about attitudes, including what employers are looking for and how you can increase your chances of finding the job you want.

If you're interested in developing your knowledge and understanding of business and customer awareness to help you enter the workplace, this is a great place to start. There are no specific entry requirements for this course but a basic understanding of English language, literacy, numeracy and ICT would be beneficial as the course is completed on our online platform.

The course is self-paced so you can decide how quickly to progress through it, whether that be all at once or in stages, revisiting the training at any time.

At the end of the knowledge sections, you'll answer some multiple choice questions to ensure we've given you the information you need and you've understood it. It's marked automatically so you'll receive an instant grade and know straight away whether you have passed the course, receiving a digital PDF certificate of completion.

Good luck!

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DfE Skills Toolkit - Business and Customer Awareness

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