Introduction

This role requires someone who is passionate about providing outstanding customer care to our learners and employers. You will be responsible for receiving and responding to all inbound enquiries from customers and will involve you working collaboratively with other teams in order to provide a timely resolution to the customers enquiry.

Key Responsibilities

We are looking for part time employees to work evenings and weekends in our Customer Care Team. 

Evening shifts will generally be 16.00 - 20.00 and weekends between the hours of 8 - 8. As part of the recruitment process, please disclose on your CV what numbers of hours /

This role requires someone who is passionate about providing outstanding customer care to our learners and employers. You will be responsible for receiving and responding to all inbound enquiries from customers and will involve you working collaboratively with other teams in order to provide a timely resolution to the customers enquiry.

Key Responsibilities

* Respond to and deal with all inbound enquiries from learners by investigating and responding to the enquiry timely
* Ensure that all learner have a first class after care service
* Be able to provide appropriate solutions to learners to enable them to complete their course
* Be responsible for ensuring you have accurate and up to date business knowledge to be able to respond to learner queries
* Provide daily updates to your team leader regarding performance against set key performance indicators
* Ensure that all learner records are maintained timely and accurately providing a robust audit trail
* Ensure that all correspondence to customers is professional and provides a positive image of LCG 
* Be adaptable by support colleagues within the team during peak times



Essential Criteria
  • Previous experience on telephones
  • Previous experience within a learning environment
  • Confident Speaker
  • Excellent Telephone manner
  • Good computer skills
  • Be able to work evenings and alternate weeks 
 

    Benefits

    • Holidays – 26 days + bank holidays
    • Pension – 5% from yourself, 3% from LCG
    • Armed Forces Covenant - Silve
    • Healthcare and Tech scheme
    • Social events
    • Keeping in touch meetings
    • Amazing Headquarters
    • CPD

    Equal Opportunities 
    For LCG to really transform lives through learning, it takes diversity of skills, knowledge culture and background. That’s why we're an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.


     

    Essential Criteria

    Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. If applicable, the successful applicant will be required to provide satisfactory references and prove their eligibility to work in the UK. Dependning on your role, we may also need to carry out a DBS check.