In this role you will be a part of our internal marketing agency, working closely with the wider marketing team to ensure we are following best practice and fully utilising the possibilities of digital marketing within our marketing strategies to achieve digital excellence. This will include working with a CRM system to segment our audience and owning our website CMS system. The role will also see you utilising email marketing, social media and SEO, online advertising, PPC, and all elements of digital marketing. Measuring the success of campaigns and activities will be imperative to ensure the department is delivering a positive return on investment. Knowledge of the training / further education sector would be a bonus but is not essential.

Key Responsibilities

  • Owning the company website CMS, ensuring it is continually optimised and working with all stakeholders to ensure it is up to date
  • Will take the lead on search engine marketing, where appropriate, using Search Console, Analytics, AdWords for SEO and PPC 
  • Will work with the team to establish and deliver our social media strategy
  • Champion the use of our CRM system, working collaboratively across departments to encourage buy-in and foster a CRM-first approach to lead generation and follow-up
  • Co-manage data in ZoHo CRM and ZoHo Campaigns email marketing platform 
  • Working closely with the marketing team to deliver content appropriate to the business objectives and plans
  • Training digital marketing executives on SEO/CRO/PPC/Social Media Advertising
  • CRO improvements to website and landing pages
  • Automation of marketing activities
  • Regular reporting of activity and performance
  • Be on the pulse of digital developments and updating wider team of changes/trends/new platforms on the horizon
  • Ensure that all activity is in line with brand guidelines and company objectives
  • Monitoring competitor activity
  • Comply with the company’s policy and procedures and maintain close liaison with all departments on activities
  • Conduct your role in line with the company values and expected behaviours
  • Implement and comply with the Safeguarding and Health and Safety Policies
  • Ensure the maintenance of confidentially and professionalism at all time
  • Promote equal opportunities and recognition of diversity throughout the company
You will need these important qualities:
  • Analytical – to analyse marketing data and generate actionable outputs to improve marketing campaigns
  • Logical – to plan and implement marketing automations
  • Great communicator - Being able to explain tracking across the various marketing platforms such as Facebook, Google Ads, LinkedIn etc.
  • Technical knowledge – Understanding the workings of platforms such as Facebook, Instagram and Google Ads to suggest best practices
  • Results driven - Understanding and ability to report ROI from marketing activity
  • Team player - The ability to work as part of a close-knit, friendly marketing team and with to deliver results to support the demands of a growing business
  • Excellent communication skills - as you will work with a range of internal stakeholders at all levels as well as external partners and agencies
  • Flexibility - adapt quickly to changing circumstances and needs to shift focus in line with business needs
  • Working to deadlines - Good time management skills, able to work well under pressure, to time constraints
  • Enthusiastic - understanding of the ever-evolving digital marketing landscape… and the ever-evolving education landscape!
  • Proactive and solutions focussed – see something that could be done better? Let’s change it!

ESSENTIAL CRITERIA                                                                                                                         
We love to develop our people so even if you don't meet 100% of the essential criteria, we strongly encourage you to apply. 
  • Demonstrable experience in Google Analytics, Google Search Console and other Google tools
  • Demonstrable experience implementing marketing automations such as email workflows
  • Demonstrable experience tracking multichannel marketing campaigns and websites
  • Demonstrable experience reporting across multiple marketing channels
  • Knowledge/Awareness of CRM systems such as Zoho CRM
  • Demonstrable experience with website CMS systems – notably October and Umbracco
  • Demonstrable experience launching and migrating websites
  • Ability to pick up and understand new (and sometimes complex) information quickly
  • Understanding of tracking, remarketing through retargeting and audience analysis
  • Positive, can-do attitude with a real desire to suggest and drive improvements
  • Confidence to suggest new ideas
  • Ability to pick up and understand new (and sometimes complex) information quickly
  • Great copywriting ability
  • Good time management abilities and able to work on multiple projects at one time
  • Ability to work under pressure and deliver results
  • Quality conscious and creative with a good eye for detail
  • We love to develop our people so even if you don't meet 100% of the essential criteria, we strongly encourage you to apply  
EQUAL OPPORTUNITIES                                                                                                                               

You’re unique – and we love that about you. As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t just take our word for it though! Our commitment to a number of covenants and pledges will show you just how serious we are about equal opportunities for all:
  • Disability Confident Employer
  • Armed Forces Covenant Silver
  • Domestic Abuse Covenant
  • Durham Enable
  • Care Leaver Covenant

PURPLE PERKS                                                                                                                                             

26 days annual leave + Bank Holidays 
We understand the gift of time, whether it’s to see your loved ones or just spending time doing the things you love. That’s why in addition to your basic allowance of 26 days your annual leave allowance can rise to as much as  44 days per annum (inclusive of BH)  because of these amazing extra leave perks:

Buy & Sell | You can buy sell up to an extra 5 days annual leave each year
2YRS Service | Staff who have 2YRS service received an extra 2 days annual leave
5YRS Service | Staff who have 5YRS service receive a further 2 days annual leave
10YRS Service | Staff who have 10YRS service receive a further 1 days annual leave

We have a huge range of perks which you can look at here 

HEAD OFFICE PERKS                                                                                                                  
We wish we could provide these to all, but as a national company its not always possible. However these perks are available to all staff when they attend our incredible Head Office space. 
  • Electric Car charging points
  • Free fruit, Coffee and Tea
  • Onsite Shower
  • Prayer room on request or list of nearest available places of worship
If you would like to discuss this role in more detail or need support in applying for this role, please contact our recruitment team on 01388 777129 or

Working Flexibly 
If the working hours, days or times don't quite meet your needs please contact us to see if we can accommodate working flexibly. 

Essential Criteria

Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. If your role is applicable, the successful applicant will be required to provide satisfactory references and prove their eligibility to work in the UK. Depending on your role, we may also need to carry out a DBS check.