Learning Curve Group is one of the UK’s most passionate training providers delivering a wide breadth of training provision to learners across the UK. Our academies offer amazing and unique opportunities for learners to gain Level 2 and 3 qualifications in a working environment. Our LHAA academies, offer this opportunity in abundance as working salons whilst learners work towards their apprenticeships.

Key Responsibilities

We are recruiting an Engagement Support Officer to work across our Croydon Academy working Monday-Friday on a fixed term contract.

Key Responsibilities & Duties 
Student Liaison  
  • Interview applicants for their chosen programme completing eligibility checks and related ESFA documentation for the relevant funding channels
  • Act as a point of contact for apprentices providing ongoing support and impartial IAG throughout the learner journey
  • Provide additional support during the learners first 6 weeks, including half day sessions to ensure fulfilment of employer and learner expectations
  • Ensure apprentices are in employment throughout their programme finding alternative placements where applicable
  • Support learners at programme exit and provide information, advice and guidance on progression and employment opportunities
  • Liaise with LHAA Employer Engagement Managers and Academy Managers where they have key account responsibilities relating to Apprentices

Stakeholder Engagement
  • Develop links with key external stakeholders, (schools and JCPs) and capitalise on the relationships to generate enrolments on to the Apprenticeship
  • Develop and maintain excellent relationships with internal and external stakeholders (Academy Managers and external employers) to identify training and employment opportunities
  • Carry out all stakeholder related recruitment activity including advertising on the NAS website, pre-screening, and interviewing
  • Work closely with the LHAA Customer Liaison team to update the centralised salon vacancy database 
  • Liaise with stakeholders in relation to the enrolment process of apprentices and adult learners
  • Organise and manage LHAA open days to generate potential interest in a career in hairdressing
  • Carry out regular reviews with employers and Apprentices within the salon to inform them of the Apprentice’s progress and to agree targets for improvement. Ensure the outcomes from the review are communicated to the Tutor 
  • Manage employer surveys on an adhoc and bi-annual basis for each salon

Generic and administrative
  • Ensure correct processing and filing of PLRs and interview documentation
  • Liaise with the Administration team to ensure they are provided with accurate information to inform the employer Apprenticeship documentation
  • Inform the Administration team’s process to generate EDRS numbers
  • Update employers’ database and files to include H&S and ONAs
  • Manage the process to gain dated signatures on enrolment paperwork and final EPA documentation and follow up on all documentation as required
  • Carry out health and safety checks on an annual basis at all salons and liaise with the LHAA Administration team for recording the Health & Safety checks on PICs 
  • Provide ad hoc and regular reports as and when required 
  • Manage the Employer Engagement PICs database and ensure regular updating of employer information, Apprentice placements and salon visits
  • Liaise with the Hairdressing Tutors for information to support the employer reviews and provide feedback to Tutors after the visit
  • Comply and follow all processes within the Health and Safety Policy
  • Comply and follow all processes within the IT Policy and, Data Protection and Information Security Policy
  • Promote equal opportunities and recognition of diversity throughout the company
  • Ensure the maintenance of confidentially and professionalism at all time
  • It is essential that you have a commitment to behave in a way that meets our company values and that places the learner and their wellbeing at the heart of what you do.

Essential Criteria
  • Employer Engagement 
  • recruiting Apprentices and Adult learners 
  • Approaching Stake holders
  • New Business 
  • Developing existing accounts 
  • understanding the funding streams for Apprentice and Adult learners
  • Good understanding of the Hair and beauty industry 


    • Holidays – 26 days + bank holidays
    • Pension – 5% from yourself, 3% from LCG
    • Healthcare and Tech scheme
    • Social events
    • Keeping in touch meetings
    • Amazing Headquarters
    • CPD

    Equal Opportunities 
    For LCG to really transform lives through learning, it takes diversity of skills, knowledge culture and background. That’s why we're an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity

    Essential Criteria

    Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. If applicable, the successful applicant will be required to undertake an enhanced DBS check, provide satisfactory references and prove their eligibility to work in the UK.