An exciting opportunity has arisen to join a growing and busy IT Team as an IT Support Engineer, primarily supporting our London Academies but it would also support colleagues across LCG. The successful candidate must be proactive and able to work under their own initiative as they will be expected to manage their own workload with minimal supervision. This is a great opportunity for someone who wants to make a real difference and ensure our learners have the best possible experience whilst studying with LCG.

Key Responsibilities

  • Prioritising, under the guidance of the Head of IT, calls for the Service Desk
  • Responsible for the smooth running of computer systems and IT services to ensure our customers have a positive experience with IT at LCG
  • Installing/Configuring computer hardware operating systems and applications
  • Supporting customers, face-to-face, on Teams, by email, or over the telephone, to help set up systems or resolve issues
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults
  • Providing support, including procedural documentation and relevant reports
  • Following diagrams and written instructions to repair a fault or set up a system
  • Supporting the roll-out of new applications
  • Setting up new user accounts and profiles and supporting with password issues
  • Establish a good working relationship with customers and external suppliers
  • Installing/Setup of the Telephones/Mobile Phone including diagnostics
  • Escalate any issues or concerns to the Head of IT
  • Travel between LCG sites, primarily in London, to support users and resolve any issues
ESSENTIAL CRITERIA                                                                                                                         
We love to develop our people so even if you don't meet 100% of the essential criteria, we strongly encourage you to apply. 
  • Excellent verbal and written communication skills.
  • Excellent customer service skills with experience of 1st/2nd line support
  • Knowledge of Servers/Networks/Firewalls/Laptops
  • Able to work to deadlines and manage own workload
  • Experience of the Microsoft 365 applications and the administration of these
  • Experience of working with Active Directory
  • A passion for technology and with a willingness to continually upskill in this area
  • Able to think and plan ahead
  • Solutions focused
  • Able to work in team and under own initiative
  • IT related Qualification or equivalent experience
  • Happy and able to travel across our LCG London sites 
DESIRABLE CRITERIA                                                                                                                         
  • Knowledge of ITIL or an ITIL qualification
  • Experience of working with Azure
    EQUAL OPPORTUNITIES                                                                                                                               

    You’re unique – and we love that about you. As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

    Don’t just take our word for it though! Our commitment to a number of covenants and pledges will show you just how serious we are about equal opportunities for all:
    • Disability Confident Employer
    • Armed Forces Covenant Silver
    • Domestic Abuse Covenant
    • Durham Enable
    • Care Leaver Covenant

    PURPLE PERKS                                                                                                                                             

    26 days annual leave + Bank Holidays 
    We understand the gift of time, whether it’s to see your loved ones or just spending time doing the things you love. That’s why in addition to your basic allowance of 26 days your annual leave allowance can rise to as much as  44 days per annum (inclusive of BH)  because of these amazing extra leave perks:

    Buy & Sell | You can buy sell up to an extra 5 days annual leave each year
    2YRS Service | Staff who have 2YRS service received an extra 2 days annual leave
    5YRS Service | Staff who have 5YRS service receive a further 2 days annual leave
    10YRS Service | Staff who have 10YRS service receive a further 1 days annual leave

    We have a huge range of perks which you can look at here 

    HEAD OFFICE PERKS                                                                                                                  
    We wish we could provide these to all, but as a national company its not always possible. However these perks are available to all staff when they attend our incredible Head Office space. 
    • Electric Car charging points
    • Free fruit, Coffee and Tea
    • Onsite Shower
    • Prayer room on request or list of nearest available places of worship

    If you would like to discuss this role in more detail or need support in applying for this role, please contact our recruitment team on 01388 777129 or

    Working Flexibly 
    If the working hours, days or times don't quite meet your needs please contact us to see if we can accommodate working flexibly. 

    Essential Criteria

    Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. If your role is applicable, the successful applicant will be required to provide satisfactory references and prove their eligibility to work in the UK. Depending on your role, we may also need to carry out a DBS check.