Introduction

Reporting to the Reception Team Leader, you will be responsible for delivering outstanding customer service as the first point of contact for key stakeholders visiting or contacting Head Office. You will have a passion for going the extra mile in your role, ensuring that all queries are dealt with effectively and efficiently. You will also provide administrative services such as arranging meetings, venues, refreshments, postal services and overseeing staff uniform distribution. You must have excellent communication skills and be self-motivated with a can-do attitude and good time management, being able to deliver to deadlines by prioritising tasks as required.

Key Responsibilities


Main Purpose of the Post:
  • Be the main point of contact for all visitors ensuring you make the right impression every time
  • Support the Reception Team Leader to provide an efficient and responsive reception and administrative service

You will need these important qualities:
  • Strong interpersonal skills with a positive attitude
  • Eagerness to continuously improve LCG’s visitor experience
  • Ability to work effectively and independently
  • Excellent written and verbal communication skills
  • Proactive in your approach to prioritising and completing tasks ensuring deadlines are met

MY MAIN DUTIES
  • Provide excellent customer care and assistance ensuring each visitor receives a consistently positive service
  • Represent the company with a positive attitude and professional appearance
  • Work with the team to provide comprehensive administrative support
  • Ensure the reception area is welcoming and tidy
  • Sign in all visitors in accordance with company policy and safety requirements
  • Anticipate visitor, customer and staff needs, ensuring their requirements are efficiently met on a consistent basis
  • Adhere to the building’s security procedures, reporting any issues to the relevant person as necessary
  • Receive and respond to internal and external queries by phone (switchboard), email and in-person as appropriate, to provide advice, resolve queries and ensure a prompt, efficient service is provided, directing them to the relevant internal departments where required
  • Administer postal services including deliveries/collections by courier
  • Assist with stock control and issuing of staff uniforms
  • Deal with internal travel requests including hotels, trains, flights and taxis including booking of using our preferred travel provider/suppliers
  • Ensure office supplies such as stationery and cleaning materials are in stock and available including re-ordering where required
  • Administration of pool car booking process including driver registration
  • Schedule appointments and meetings ensuring that rooms are available, and invites sent to attendees
  • Prepare meeting and training rooms where required including refreshments
  • Any other administrative tasks as directed by the PA to CEO or Executive Team

ESSENTIAL CRITERIA

Qualifications
  • Level 2 in Business Administration / Customer Service or equivalent (desirable, if you do not hold this qualification, we will support you through it)
Experience
  • Previous experience of a receptionist/administrator role in a large, busy office environment
Skills
  • Exceptional telephone skills
  • High level of competency in Microsoft applications including Word, Excel, and Outlook
  • Accuracy and attention to detail
  • Able to build relationships at all levels and work in a team environment
  • Ability to work proactively and to take ownership of service provided
  • Ability to adapt in a challenging environment
  • Recognise and ensure discretion and confidentiality
  • High personal and professional standards
  • Occasional weekend and evening work may be required (minimal e.g. major events)
  • Proof of right to work in the country

Induction
We know starting a new job can be daunting which is why you will have a structured training plan for your first few weeks set out by your manager, and specific to your role. Where possible, you will spend a day or two at our amazing HQ to pick up your equipment, uniform and get to know some of your colleagues!

Safeguarding                                                                                                      
Learners are at the centre of everything we do – it’s because of that we’ll need references from your previous employer(s) and maybe even a DBS (dependent on your role!)

 

    Benefits

    • Holidays – 26 days + bank holidays
    • Pension – 5% from yourself, 3% from LCG
    • Armed Forces Covenant - Silver
    • Healthcare and Tech scheme
    • Social events
    • Keeping in touch meetings
    • Amazing Headquarters
    • CPD

    Equal Opportunities 
    For LCG to really transform lives through learning, it takes diversity of skills, knowledge culture and background. That’s why we're an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.


     

    Essential Criteria

    Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. If applicable, the successful applicant will be required to provide satisfactory references and prove their eligibility to work in the UK. Dependning on your role, we may also need to carry out a DBS check.