To provide efficient and effective administrative support to the Tutor Support Team Leader, process of data capture in line with company policy, quality assurance processes and auditable funding requirements. To successfully monitor FL tutors workload, attendance and submission of learners work and tutors marked work

Key Responsibilities

  • Key Responsibilities and Duties:
  • Produce daily ducket lists to successfully track and monitor tutor submission of work
  • Liaise with tutors to produce an accurate allocation of tutors work in a timely and professional manner
  • Process tutor submission of marked work, ensuring audit and quality assurance processes have been met
  • Identify tutor submission by college contract , process and accurately input onto company system daily to meet set targets
  • Supply processed information to internal departments to progress learners qualification
  • Liaise with Tutor Support Team Leader with issues relating to tutors and support them to address issues
  • Maintain an effective link between tutor and company by promoting a positive attitude
  • Respond to queries from tutors accurately and timely
  • Support other members of the team to ensure tutor submission and issues arising from the submissions are addressed timely
  • Issue tutors with information and documentation to ensure they have all resources and full understanding to allow for effective practices
  • Correspond in a professional manner with all internal and external customers
  • Generate reports as requested
  • Analyse weekly overdue reports and address issues effectively with tutors
  • Attend, organise and prepare documentation, agendas and minutes for meetings
  • Process tutor submission of marked work, ensuring audit and quality assurance processes have been met
  • Supply processed information to internal departments to progress learners qualification
  • understanding to allow for effective practices

ESSENTIAL CRITERIA                                                                                                                         
  • Adaptable and able to work under pressure
  • Strong attention to detail, good communication skills both verbally and written
  • Capable of identifying and solve problems and prioritise own workload
  • Self-motivated and adept in integrating into a team
  • Basic knowledge of Word, Outlook and PowerPoint, Excel including basic formulas
    EQUAL OPPORTUNITIES                                                                                                                                   

    You’re unique – and we love that about you. As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

    Don’t just take our word for it though! Our commitment to a number of covenants and pledges will show you just how serious we are about equal opportunities for all:
    • Disability Confident Employer
    • Armed Forces Covenant Silver
    • Domestic Abuse Covenant
    • Durham Enable
    • Care Leaver Covenant

    PURPLE PERKS                                                                                                                                             

    26 days annual leave + Bank Holidays 
    We understand the gift of time, whether it’s to see your loved ones or just spending time doing the things you love. That’s why in addition to your basic allowance of 26 days your annual leave allowance can rise to as much as  44 days per annum (inclusive of BH)  because of these amazing extra leave perks:

    Buy & Sell | You can buy sell up to an extra 5 days annual leave each year
    2YRS Service | Staff who have 2YRS service received an extra 2 days annual leave
    5YRS Service | Staff who have 5YRS service receive a further 2 days annual leave
    10YRS Service | Staff who have 10YRS service receive a further 1 days annual leave


    • Early Finish Fridays | Our staff can enjoy a 4PM finish on the last Friday of Every Month
    • Armed Forces Covenant Silver | Extra leave entitlements for reservists 
    • Healthcare Scheme 
    • Tech Scheme
    • Cycle Scheme
    • Social events 
    • Company Sick Pay and Bereavement Leave
    • Uniform provided  

    HEAD OFFICE PERKS                                                                                                                  
    We wish we could provide these to all, but as a national company its not always possible. However these perks are available to all staff when they attend our incredible Head Office space. 
    • Electric Car charging points
    • Free fruit, Coffee and Tea
    • Onsite Shower
    • Prayer room on request or list of nearest available places of worship

    If you would like to discuss this role in more detail or need support in applying of this role, please contact our recruitment team on 01388 777129

    Essential Criteria

    Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. If your role is applicable, the successful applicant will be required to provide satisfactory references and prove their eligibility to work in the UK. Depending on your role, we may also need to carry out a DBS check.