Course Content

Information Communication Technician (ICT) covers various roles and unit.

By enhancing the knowledge, skills and behaviours of your employees, this will, in turn, have a positive impact on your strategic business objectives. The affordability of the programme often results in a greater return of investment than other alternative training, such as graduate programmes.


WHAT WILL I LEARN - Units displayed are for all specialisms, with each specialism different at unit 7

Unit 1 - IT support

Unit 2 - System fundamental

Unit 3 - Cloud fundamentals

Unit 4 - Security fundamentals

Unit 5 - Network fundamentals

Unit 6 - Fault finding

Unit 7 - see specialisms below

Unit 8 - Portfolio building

EPA Preparation

The Support Technician

This role is desk based resolving system user queries and resolving faults in a helpdesk environment. If system fails it needs rectifying rapidly in order to reduce the financial impact and damage to customer reputation. The business would contact a Support Technician to report the problem and either get it fixed or escalated to an engineer.

Unit 7 Install and configure software


A Network Technician

Usually a desk based role but may involve visits to client’s premises to resolve issues. They may be required to install cloud services to support a business expansion and provide better network services.

Unit 7 - Advanced networking


A Digital Communications Technician

This may be desk or field-based resolving faults and issues with communications systems. It would be their responsibility to administer and provide specialist communications and IT equipment including classified information and cryptographic material to guarantee Operational Capability is delivered to the Command.


HOW WILL I LEARN?

You will work towards pass/merit/distinction. Differentiation may be achieved through a wide variety of assessment methods with promotion of your own choice. You will be completing learning style questionnaires to support you to match learning opportunities with your preferred method. This is designed to make learning easier, more effective and more engaging.

Apprenticeship Trainers will adapt accordingly. Activities have been designed to stretch and challenge your learning. Specific training will be provided on command verbs to ensure you cover standards to the appropriate depth and breadth. 


ASSESSMENT METHOD

20% off-the-job training is anything that can help you gain new knowledge, skills and behaviours in your role.  

Examples of off-the-job training:

  • Shadowing
  • Mentoring
  • Teaching and learning sessions with dedicated trainer
  • Self-study (time spent working on assessments/assignments)
  • Training on a new process or procedure
  • Team training and meetings
  • Visiting other companies

END-POINT ASSESSMENT (EPA)
The EPA will test the entire programme:

  • Technical competencies
  • Technical knowledge and understanding
  • Underpinning skills, attitudes and behaviours
  • There's three sets of criteria on which the assessment and grading is made. The what, the how and the with whom.

To view the Knowledge, Skills and Behaviours for this apprenticeship visit: Information Communication Technician - Institute of Apprenticeships

Eligibility

Those with an annual wage bill of less than £3m do not pay the Apprenticeship Levy. Instead, 95% of each apprenticeship is funded by the government whilst a 5% investment is required by the employer to enhance the skills of their employee.

  • Employers are also be eligible for a £1000 incentive payment if the apprentice is aged 16 – 18.
  • Employers with less than 50 employees and where the apprentice is aged 16 – 18, the government will fund 100% of the apprentice and are eligible for a £1000 incentive payment.
  • Employers with those aged 19+ the government will continue to fund 95% of the apprenticeship programme whilst a 5% investment is required by the employer.

Businesses can manage this through the Apprenticeship Service online account.

Take a look at our Guide to Supporting Smaller Employers PDF.

For more information and guidance on this service then please get in touch with our team, who can give you further information.

Sign Up Here

Business Benefits

What does this mean for the employer?

By enhancing the knowledge, skills and behaviours of your employees, this will, in turn, have a positive impact on your strategic business objectives. The affordability of the programme often results in a greater return of investment than other alternative training, such as graduate programmes.