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Course overview

Business administrators possess a versatile skill set that can be applied across various sectors, including small and large businesses, public, private, and charitable organisations. They play a crucial role in developing, implementing, maintaining, and improving administrative services. Business administrators acquire essential skills and behaviors that contribute to their own career advancement, particularly in management roles.

The primary responsibilities of business administrators involve providing support and collaboration to different parts of the organisation while interacting with internal and external customers. Their focus is on adding value and enhancing the organisation's efficiency by supporting functional areas, working across teams, and resolving issues as needed. The role demands flexibility, responsiveness, and the ability to develop a diverse range of skills.

Efficient and ethical delivery of responsibilities is expected from business administrators, along with a positive attitude. They must possess excellent communication skills, both written and verbal, and proactively seek opportunities to develop their abilities. Showing initiative, managing priorities and time effectively, problem-solving, decision-making, and the potential for people management responsibilities, such as mentoring or coaching others, are also integral aspects of the role.

The learner journey

1. 18 months on-programme – This is when the individual will learn the skills, knowledge and behaviours which will support them for their End-Point Assessment. The learner could partake in a combination of activities, such as classroom based sessions, mentoring, shadowing, bespoke resources and off-site visits in order to support their learning and development. 

You will be required to spend at least six hours a week on off-the-job training in order to meet the course requirements.

2. Gateway – After the 18 months teaching and learning, you, your training provider and the learner will review the learners journey and decide whether it is the right time for the on-programme assessment.

3. End-Point Assessment – This is when your learner will need to demonstrate they have learnt the required knowledge, skills and behaviours, through an on demand knowledge test, a professional discussion, practical observation and business project.


Those with an annual wage bill of less than £3m do not pay the Apprenticeship Levy. Instead, 95% of each apprenticeship is funded by the government whilst a 5% investment is required by the employer to enhance the skills of their employee.

  • Employers are also be eligible for a £1000 incentive payment if the apprentice is aged 16–18.
  • Employers with less than 50 employees and where the apprentice is aged 16–18, the government will fund 100% of the apprentice and are eligible for a £1000 incentive payment.
  • Employers with those aged 19+ the government will continue to fund 95% of the apprenticeship programme whilst a 5% investment is required by the employer.

Businesses can manage this through the Apprenticeship Service online account.

Find out more

To learn additional information about this apprenticeship, you can explore our Course Sheet or Learner Journey.

Learning method

List of available offerings
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