Course Content

Our new apprenticeship content is designed to combat these challenges, with high-quality SCORM compliant interactive learning that is compatible with all Learner Management Systems.


  • Unit 1 - Leadership, management, equality, diversity, inclusion and culture
  • Unit 2 - Business operating models, vision, strategy, competition, legislative and environmental responsibility
  • Unit 3 - Managing different functions - interdependencies and adapting to customer demands
  • Unit 4 - Business standard operations, services, products, contingency and planning technology
  • Unit 5 - Customer service journey meeting expectations, service recovery, feedback for product and service offer
  • Unit 6 - Managing different functions, team planning, managing performance and business
  • Unit 7 - People, strategy, succession planning, recruitment, selection, induction, workforce planning, people development
  • Unit 8 - Business, finance, financial forecasting and trends, income and expenditure
  • Unit 9 - Change management, barriers to change, implementing and monitoring change
  • Unit 10 - People understanding and managing risks, employer responsibilities effective communication
  • Unit 11 - Customer profiles, customer satisfaction and championing marketing and brand standard
  • Unit 12 - Specialist function that you have chosen
  • Preparation for End-Point Assessment 


  • Increase apprentice and employer flexibility
  • Improved apprentice engagement face-to-face sessions become more meaningful 
  • Programme duration reductions
  • Consistent approach despite potentially having more than one assessor


20% off-the-job training is anything that can help you gain new knowledge, skills and behaviours in your role. This programme is 15 months in duration, therefore a minimum of 390 hours of off-the-job training is required.

Examples of off-the-job training:

  • Shadowing
  • Mentoring
  • Teaching and learning sessions with dedicated trainer
  • Self-study (time spent working on assessments/assignments)
  • Training on a new process or procedure
  • Team training and meetings
  • Visiting other companies


The EPA will test the entire programme:

  • Technical competencies
  • Technical knowledge and understanding
  • Underpinning skills, attitudes and behaviours

There's three sets of criteria on which the assessment and grading is made. The what, the how and the with whom.


You may want to progress on to a level 5 qualification in management.

To view Knowledge, Skills and Behaviours for this apprenticeship visit: Hospitality Manager Level 4 - Institute of Apprenticeships