Course Content

  • The employer and leadership role
  • Planning, allocating and organising work
  • Solving problems and making decisions
  • Communication and information systems in the workplace
  • Motivation and improving performance
  • Career development
  • Induction, training and coaching
  • Dealing with discipline, conflict and stress in the workplace
  • Health and safety at work
  • Customer service
  • Change management
  • Quality management

How Learners use this course

This qualification is part of our provision available to our FE partners. If you are a learner looking to enrol on a course, you can see our full list of courses available directly to learners here.