Course Content

Our new apprenticeship content is designed to combat these challenges, with high-quality SCORM compliant interactive learning that is compatible with all Learner Management Systems.

Information Communication Technician (ICT) covers various roles and unit.

By enhancing the knowledge, skills and behaviours of your employees, this will, in turn, have a positive impact on your strategic business objectives. The affordability of the programme often results in a greater return of investment than other alternative training, such as graduate programmes.


  • Unit 1 - IT support
  • Unit 2 - System fundamental
  • Unit 3 - Cloud fundamentals
  • Unit 4 - Security fundamentals
  • Unit 5 - Network fundamentals
  • Unit 6 - Fault finding
  • Unit 7 - see specialisms below
  • Unit 8 - Portfolio building

EPA Preparation

The Support Technician

This role is desk based resolving system user queries and resolving faults in a helpdesk environment. If system fails it needs rectifying rapidly in order to reduce the financial impact and damage to customer reputation. The business would contact a Support Technician to report the problem and either get it fixed or escalated to an engineer.

Unit 7 Install and configure software

A Network Technician

Usually a desk based role but may involve visits to client’s premises to resolve issues. They may be required to install cloud services to support a business expansion and provide better network services.

Unit 7 - Advanced networking

A Digital Communications Technician

This may be desk or field-based resolving faults and issues with communications systems. It would be their responsibility to administer and provide specialist communications and IT equipment including classified information and cryptographic material to guarantee Operational Capability is delivered to the Command.


  • Increase apprentice and employer flexibility
  • Improved apprentice engagement face-to-face sessions become more meaningful 
  • Programme duration reductions
  • Consistent approach despite potentially having more than one assessor


20% off-the-job training is anything that can help you gain new knowledge, skills and behaviours in your role.  

Examples of off-the-job training:

  • Shadowing
  • Mentoring
  • Teaching and learning sessions with dedicated trainer
  • Self-study (time spent working on assessments/assignments)
  • Training on a new process or procedure
  • Team training and meetings
  • Visiting other companies

The EPA will test the entire programme:

  • Technical competencies
  • Technical knowledge and understanding
  • Underpinning skills, attitudes and behaviours
  • There's three sets of criteria on which the assessment and grading is made. The what, the how and the with whom.

To view the Knowledge, Skills and Behaviours for this apprenticeship visit: Information Communication Technician - Institute of Apprenticeships