Principles of Customer Service | Level 2

96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. Develop your skills, and learn how to leave people happier than you found them.

Course Overview

Providing exceptional customer service is paramount to the success of any business. If you work in customer service, this Level 2 customer service course can improve your skills and ensure that every customer has a positive experience.

This course will equip you with the knowledge to meet customers' needs and offer outstanding service, while also teaching you how to leverage feedback to enhance your performance.

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Is This Course Free?

This course is funded by the government's Adult Education Budget, which means you may be able to study for free. Eligibility criteria for funding can be found below. If you are not eligible for funding, you can still purchase the course by clicking the 'Buy Now' button above.

Fully Accredited Course

This course is accredited by NCFE CACHE, a leading educational charity with over 170 years experience. NCFE is recognised by the UK Department for Education and regulated by Ofqual.

Progression Opportunities

This course would be important for job roles such as: Financial Services Customer Adviser (£14,000 to £60,000) Resort Representative (Variable) Customer Service Assistant (£16,000 to £28,000)

How Long is the Course?

The duration of this course is seven weeks. We refer to our online courses as 'flexible learning' because they're designed to be completed around your work and home life commitments. All deadlines for your course will be shown in your online course platform once you are enrolled to help keep you on track.

What will I learn?

This course is made up of four units:

Learn to deliver excellent customer service
Increase awareness of understanding and meeting customers’ needs
Giving a great customer experience
Learn from feedback and promote products and services

Eligibility Criteria

This course is government funded, you must meet the following criteria to be able to study for free:

You must currently live in England
You must have been resident in the UK/EU for 3+ years, for purposes other than study
You must be over the age of 19
You must not be on an apprenticeship

There is a £125 cancellation fee if you enrol and do not complete or withdraw from the course. This fee is to cover administration costs.

£9bn monthly cost of dealing with customer complaints

61% customers would avoid a company with bad service

78% the 2022 Customer Satisfaction Index

#1 company for customer satisfaction - First Direct

Studying made simple!

We don't like to make things more complicated than they need to be... Our courses are designed to be flexible around your work and family life.

Step 1

Submit your enrolment form

You'll get instant access to begin your course

Step 2

We'll start processing your funding application

A tutor will be assigned to support you through your course, they can be contacted via phone, text or email

Step 3

You'll receive text reminders when your work is due

Your work will be marked by your Tutor and returned to you within 7 days.

Step 4

Submit your work

Once you've finished your course, we'll apply for your certificate. This will be posted to your home address within 6 months of completing your course.

Start your application

If you'd like to enrol, we'd love to welcome you on a course with us!

Enrol Now

Need support enrolling?

If you'd like support with your enrolment, or want to make sure this is the right course for you, fill out your details below and a member of the team will be in touch. Alternatively, you can call us on 01388 741336.