Urban Driver Apprenticeship Skip to main content

Course overview

Urban drivers play a crucial role in the transportation and logistics industry. They work in diverse business sectors, ranging from retail to construction, and are responsible for delivering and collecting goods within specific regions. These drivers often work in time-critical environments and handle various types of cargo, which may require the use of machinery or tools. Whether they are part of a small team or work independently, urban drivers ensure that goods are safely transported, while providing exceptional customer service and technical support when necessary.

In their daily work, urban drivers navigate through complex urban areas and on-site locations, facing different weather conditions. Their tasks typically include multi-drop deliveries at various sites, requiring them to efficiently manage their time and routes. Safety and compliance are paramount in their responsibilities, as they must adhere to driving regulations, health and safety guidelines, and specific customer service policies. Urban drivers are also responsible for conducting vehicle checks, maintaining their vehicles, and ensuring correct loading procedures. Additionally, they may provide additional on-site services, such as installing goods and offering technical advice to customers.

Adaptability and problem-solving skills are crucial for urban drivers, as they need to adjust their plans in the event of delays or incidents. Effective communication with customers is essential, as they must keep them informed about any changes to delivery schedules. Professionalism and a positive representation of their organisation are also key aspects of their role. Urban drivers have a duty of care to uphold high standards of conduct, both on the road and when interacting with customers, ensuring that the company's reputation is maintained.

The learner journey

1. 12 months on-programme – This is when the individual will learn the skills, knowledge and behaviours which will support them for their End-Point Assessment. The learner could partake in a combination of activities, such as classroom based sessions, mentoring, shadowing, bespoke resources and off-site visits in order to support their learning and development. 

You will be required to spend at least six hours a week on off-the-job training in order to meet the course requirements.

2. Gateway – After the 12 months teaching and learning, you, your training provider and the learner will review the learners journey and decide whether it is the right time for the on-programme assessment.

3. End-Point Assessment – This is when your learner will need to demonstrate they have learnt the required knowledge, skills and behaviours, through an on demand knowledge test, a professional discussion, practical observation and business project.


Those with an annual wage bill of less than £3m do not pay the Apprenticeship Levy. Instead, 95% of each apprenticeship is funded by the government whilst a 5% investment is required by the employer to enhance the skills of their employee.

  • Employers are also be eligible for a £1000 incentive payment if the apprentice is aged 16–18.
  • Employers with less than 50 employees and where the apprentice is aged 16–18, the government will fund 100% of the apprentice and are eligible for a £1000 incentive payment.
  • Employers with those aged 19+ the government will continue to fund 95% of the apprenticeship programme whilst a 5% investment is required by the employer.

Businesses can manage this through the Apprenticeship Service online account.

Find out more

To learn additional information about this apprenticeship, you can explore our Course Sheet or Learner Journey.

Learning method

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