Courses

96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. Develop your skills, and learn how to leave people happier than you found them.

Learn how to create a fair and respectful workplace, and the problems that can occur due to discrimination.

Understanding of LGBTQ+ history and culture is key to creating a supportive and inclusive workplace.

Creating great customer value with slim resources is the aim of lean business. Understand the key principles of lean organisation management and learn how to create the correct balance.

Today’s global economy brings with it a wealth of new markets, shrinking profit margins and increasing operating expenses; the need for good business administration has never been greater.

87% of unhappy customers don't complain; they just don't come back. No matter the changing landscape of retail, customer service will always be the main skill in your arsenal to leave people happier than you found them.

Learn how to manage conflict, handle dissatisfied customers, and be the best mentor possible.

This fully online level 2 course will teach you all about the principles of climate change, impact of pollution, the barriers to a sustainable future and how to challenge these barriers.

Skill, organisation and systems are all required to coordinate the fast-paced world of logistics. This course is designed to help you tackle these challenges with ease.

This Level 2 course can help you brush up on your skills and make sure you're aware of the fundamental rules for successful information sharing.

Empowering women to lead with confidence, vision, and impact.

Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy.