Course Content

  • Learn to deliver excellent customer service
  • Increase awareness of understanding and meeting customers’ needs
  • Giving a great customer experience
  • Learn from feedback and promote products and services


Full course title

NCFE Level 2 Certificate in Principles of Customer Service


Course Reviews


Downloadable content

Eligibility

  • Currently live in England    
  • Resident in the UK/EU for 3+ years, for purposes other than study    
  • Must be aged 19+    
  • Must not be on an apprenticeship


How to Sign up

Learners may be eligible for funding which means the course won’t cost a thing to complete (subject to eligibility). There is a £125 cancelation fee if a learner enrols and fails to complete or withdraws early from the course. This is to cover administration costs. We may be able to offer extensions if learners are unable to meet the set submission deadline. Please read the declaration on the enrolment form carefully before signing up.