Course Content
- Develop understanding of the different aspects of the retail industry
- Learn about customer payments and the selling process
- Understand how to provide good customer service
- Learn how to deal with queries and complaints
- Gain an understanding of basic retail law and the importance of correct stock control
Full course title
NCFE Level 2 Certificate in Understanding Retail Operations
Course Reviews
Downloadable content
Eligibility
- Currently live in England
- Resident in the UK/EU for 3+ years, for purposes other than study
- Must be aged 19+
- Must not be on an apprenticeship
How to Sign up
Learners may be eligible for funding which means the course won’t cost a thing to complete (subject to eligibility). There is a £125 cancellation fee if a learner enrols and fails to complete or withdraws early from the course. This fee is to cover administration costs. We may be able to offer extensions if learners are unable to meet the set submission deadline. Please read the declaration on the enrolment form carefully before signing up.
