Course Content

WHAT WILL I LEARN?


HOW WILL I LEARN?

You will work towards pass/merit/distinction. Differentiation may be achieved through a wide variety of assessment methods with promotion of your own choice. You will be completing learning style questionnaires to support you to match learning opportunities with your preferred method. This is designed to make learning easier, more effective and more engaging.

Apprenticeship Trainers will adapt accordingly. Activities have been designed to stretch and challenge your learning. Specific training will be provided on command verbs to ensure you cover standards to the appropriate depth and breadth.


ASSESSMENT METHOD

20% off-the-job training is anything that can help you gain new knowledge, skills and behaviours in your role. This programme is 24 months in duration, therefore a minimum of621 hours of off-the-job training is required.

Examples of off-the-job training:

  • Shadowing
  • Mentoring
  • Teaching and learning sessions with dedicated trainer
  • Self-study (time spent working on assessments/assignments)
  • Training on a new process or procedure
  • Team training and meetings
  • Visiting other companies


END-POINT ASSESSMENT (EPA)
The EPA will test the entire programme:

  • Technical competencies
  • Technical knowledge and understanding
  • Underpinning skills, attitudes and behaviours
  • There's three sets of criteria on which the assessment and grading is made. The what, the how and the with whom.


    PROGRESSION

    Upon completion of the programme, you might specialise in a particular type of consultancy or industry or remain more generalist. The skills that are developed often lead to employment in organisations within a certain industry, while some consultants who are established go on to run their own consultancy practices.

    To view Knowledge, Skills and Behaviours for this apprenticeship visit: Customer Service Practitioner Level 2 - Institute of Apprenticeships

Downloadable content

Eligibility

  • Have employees in a relevant role
  • Be able to commit time to on-the-job training and assessments

Those with an annual wage bill of less than £3m do not pay the Apprenticeship Levy. Instead, 95% of each apprenticeship is funded by the government whilst a 5% investment is required by the employer to enhance the skills of their employee.

  • Employers are also be eligible for a £1000 incentive payment if the apprentice is aged 16 – 18.
  • Employers with less than 50 employees and where the apprentice is aged 16 – 18, the government will fund 100% of the apprentice and are eligible for a £1000 incentive payment.
  • Employers with those aged 19+ the government will continue to fund 95% of the apprenticeship programme whilst a 5% investment is required by the employer.

Businesses can manage this through the Apprenticeship Service online account.

Take a look at our Guide to Supporting Smaller Employers PDF.

For more information and guidance on this service then please get in touch with our team, who can give you further information.