Course Content

  • Unit 1 – Principles of Customer Service in the Hospitality Sector
  • Unit 2 – Understand Effective Teamwork in the Hospitality Sector
  • Unit 3 – Understand Legislation and Guidance Relevant to the Hospitality Sector
  • Unit 4 – Understand Professional Personal Standards in the Hospitality Sector

Full course title

NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

How Learners use this course

This qualification is part of our provision available to our FE partners. If you are a learner looking to enrol on a course, you can see our full list of courses available directly to learners here.