Course Content
- Develop understanding of the different aspects of the retail industry
- Learn about customer payments and the selling process
- Understand how to provide good customer service
- Learn how to deal with queries and complaints
- Gain an understanding of basic retail law and the importance of correct stock control
Full course title
NCFE Level 2 Certificate in Understanding Retail Operations
Downloadable content
How Learners use this course
This qualification is part of our provision available to our FE partners. If you are a learner looking to enrol on a course, you can see our full list of courses available directly to learners here.
