Course Content

  • Understand the customer service environment 
  • Principles of Business 
  • How to resolve customers’ problems and complaints 
  • Customers and customer retention 
  • How to monitor customer service interactions and feedback presentation 
  • Equality, diversity and inclusion in the workplace 
  • How to manage performance and conflict in the workplace   

Full course title

NCFE Level 3 Certificate in the Principles of Customer Service

How Learners use this course

This qualification is part of our provision available to our FE partners. If you are a learner looking to enrol on a course, you can see our full list of courses available directly to learners here.