Course Content
- Understand the customer service environment
- Principles of Business
- How to resolve customers’ problems and complaints
- Customers and customer retention
- How to monitor customer service interactions and feedback presentation
- Equality, diversity and inclusion in the workplace
- How to manage performance and conflict in the workplace
Full course title
NCFE Level 3 Certificate in the Principles of Customer Service
How Learners use this course
This qualification is part of our provision available to our FE partners. If you are a learner looking to enrol on a course, you can see our full list of courses available directly to learners here.