- Knowledge – Knowing your customers; understanding the organisation; meeting regulations and legislation; systems and resources; roles and responsibilities; customer experience; product and service knowledge
- Skills – Interpersonal skills; communication; influencing skills; personal organisation; dealing with customer conflict and challenge
- Behaviours – Developing self; being open to feedback; team working; equality and treating all customers as individuals; presentation including dress code and professional language
How Learners use this course
This qualification is part of our provision available to our FE partners. If you are a learner looking to enrol on a course, you can see our full list of courses available directly to learners here.