Course Content

  • Knowledge – Knowing your customers; understanding the organisation; meeting regulations and legislation; systems and resources; roles and responsibilities; customer experience; product and service knowledge
  • Skills – Interpersonal skills; communication; influencing skills; personal organisation; dealing with customer conflict and challenge
  • Behaviours – Developing self; being open to feedback; team working; equality and treating all customers as individuals; presentation including dress code and professional language

Downloadable content

How Learners use this course

This qualification is part of our provision available to our FE partners. If you are a learner looking to enrol on a course, you can see our full list of courses available directly to learners here.