An Information Communications Technician (ICT) provides essential support to customers by troubleshooting and resolving routine and non-routine problems related to computer systems. They monitor and maintain systems and platforms to ensure optimal productivity and user experience.
The role of an ICT can involve tasks such as installing and configuring computer systems, diagnosing hardware and software issues, and resolving technical problems remotely or in person. Common issues they address include slow performance, connectivity problems, and data accessibility issues.
ICT professionals possess specialised skills in areas like networking, server management, IT essentials, secure communications, programming, and databases. They engage with a diverse range of internal and external users through digital channels, either remotely or face-to-face.
In this occupation, individuals are responsible for prioritising system support tasks, monitoring system performance, and adhering to their organisation's policies and Service Level Agreements. While they may work independently or as part of a team, they will escalate complex problems to external specialists if necessary.
The learner journey
1. 12 months on-programme – This is when the individual will learn the skills, knowledge and behaviours which will support them for their End-Point Assessment. The learner could partake in a combination of activities, such as classroom based sessions, mentoring, shadowing, bespoke resources and off-site visits in order to support their learning and development.
You will be required to spend at least six hours a week on off-the-job training in order to meet the course requirements.
2. Gateway – After the 12 months teaching and learning, you, your training provider and the learner will review the learners journey and decide whether it is the right time for the on-programme assessment.
3. End-Point Assessment – This is when your learner will need to demonstrate they have learnt the required knowledge, skills and behaviours, through an on demand knowledge test, a professional discussion, practical observation and business project.
Those with an annual wage bill of less than £3m do not pay the Apprenticeship Levy. Instead, 95% of each apprenticeship is funded by the government whilst a 5% investment is required by the employer to enhance the skills of their employee.
- Employers are also be eligible for a £1000 incentive payment if the apprentice is aged 16–18.
- Employers with less than 50 employees and where the apprentice is aged 16–18, the government will fund 100% of the apprentice and are eligible for a £1000 incentive payment.
- Employers with those aged 19+ the government will continue to fund 95% of the apprenticeship programme whilst a 5% investment is required by the employer.
Businesses can manage this through the Apprenticeship Service online account.