Course Content

  • Understanding customer expectations in health and social care settings
  • How to identify the types of customers who interact with health and social care services
  • Different communication methods used in health and social care settings
  • How to provide a safe, welcoming and inclusive environment for diverse needs


Full course title

NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings


Course Reviews


Downloadable content

Eligibility

  • Currently live in England    
  • Resident in the UK/EU for 3+ years, for purposes other than study    
  • Must be aged 19+    
  • Must not be on an apprenticeship


How to Sign up

Learners may be eligible for funding which means the course won’t cost a thing to complete (subject to eligibility). There is a £125 cancellation fee if a learner enrols and fails to complete or withdraws early from the course. This fee is to cover administration costs. We may be able to offer extensions if learners are unable to meet the set submission deadline. Please read the declaration on the enrolment form carefully before signing up.


What happens after Enrolment?

  1. Submit your enrolment form and get instant access to begin your course
  2. We'll process your funding application, and a tutor will be assigned to support you through your course
  3. Receive text reminders when your work is due
  4. Your work will be marked and returned to you within 7 days
  5. Once you've submitted your work, we'll apply for your certificate

How Learners use this course

This Level 2 Course in Customer Service for Health and Social Care Settings can help with professional development and lead to careers in the industry. This course is particularly useful in careers like; 

  • Social Work Assistant (£12,500 to £25,000) 
  • Foster Carer (Variable pay) 
  • Residential Support Worker (£15,000 to £26,000)