Course Content

  • Develop understanding of the different aspects of the retail industry
  • Learn about customer payments and the selling process
  • Understand how to provide good customer service
  • Learn how to deal with queries and complaints
  • Gain an understanding of basic retail law and the importance of correct stock control


Full course title

NCFE Level 2 Certificate in Understanding Retail Operations


Course Reviews


Downloadable content

Eligibility

  • Currently live in England    
  • Resident in the UK/EU for 3+ years, for purposes other than study    
  • Must be aged 19+    
  • Must not be on an apprenticeship


How to Sign up

Learners may be eligible for funding which means the course won’t cost a thing to complete (subject to eligibility). There is a £125 cancelation fee if a learner enrols and fails to complete or withdraws early from the course. This is to cover administration costs. We may be able to offer extensions if learners are unable to meet the set submission deadline. Please read the declaration on the enrolment form carefully before signing up.


What happens after Enrolment?

  1. Submit your enrolment form and get instant access to begin your course
  2. We'll process your funding application, and a tutor will be assigned to support you through your course
  3. Receive text reminders when your work is due
  4. Your work will be marked and returned to you within 7 days
  5. Once you've submitted your work, we'll apply for your certificate