Course overview
The Information Communications Technician (ICT) programme is designed for individuals who provide vital technical support to customers by troubleshooting and resolving issues related to computer systems. Learners will develop the skills needed to monitor and maintain systems and platforms, ensuring optimal productivity and a smooth user experience across a variety of environments.
Throughout the programme, learners will gain expertise in installing and configuring computer systems, diagnosing hardware and software problems, and resolving technical issues both remotely and in person. They will learn to address common challenges such as slow system performance, connectivity difficulties, and data access problems, while developing specialised skills in networking, server management, secure communications, programming, and databases.
By the end of the programme, participants will be confident in prioritising support tasks, monitoring system performance, and adhering to organisational policies and Service Level Agreements. They will be equipped to work independently or collaboratively within a team and know when to escalate complex issues to external specialists, ensuring effective and efficient IT support.
The learner journey
1. 12 months on-programme – This is when the individual will learn the skills, knowledge and behaviours which will support them for their End-Point Assessment. The learner could partake in a combination of activities, such as classroom based sessions, mentoring, shadowing, bespoke resources and off-site visits in order to support their learning and development.
From 1 August 2025, apprentices must complete at least 187 hours of off-the-job (OTJ) training over a minimum of 8 months, with some standards requiring more for those without prior learning. Learn more about OTJ training hours.
2. Gateway – After the 12 months teaching and learning, you, your training provider and the learner will review the learners journey and decide whether it is the right time for the on-programme assessment.
3. End-Point Assessment – This is when your learner will need to demonstrate they have learnt the required knowledge, skills and behaviours, through an on demand knowledge test, a professional discussion, practical observation and business project.
Eligibility
Those with an annual wage bill of less than £3m do not pay the Apprenticeship Levy. Instead, 95% of each apprenticeship is funded by the government whilst a 5% investment is required by the employer to enhance the skills of their employee.
- Employers are also be eligible for a £1000 incentive payment if the apprentice is aged 16–18.
- Employers with less than 50 employees and where the apprentice is aged 16–18, the government will fund 100% of the apprentice and are eligible for a £1000 incentive payment.
- Employers with those aged 19+ the government will continue to fund 95% of the apprenticeship programme whilst a 5% investment is required by the employer.
Businesses can manage this through the Apprenticeship Service online account.
Find out more
To learn more about this apprenticeship, you can explore our Course Sheet, or view the Learner Journey for either the Network Pathway or the Support Pathway.
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