Course overview
An Administration Assistant develops an understanding of how organisations operate and the importance of providing effective administrative support. They gain knowledge of business processes, customer service, digital systems, data protection, information security and workplace policies, enabling them to work confidently, professionally and efficiently within a modern business environment.
The broad purpose of the occupation is to carry out routine administration tasks that support operations. The work is carried out under supervision following set procedures for tasks.
They develop practical skills in communication, organising workloads, maintaining accurate records, managing information, supporting meetings and collaborating with colleagues, while delivering excellent customer service and contributing to the smooth running of the organisation.
The broad purpose of the occupation is to carry out routine administration tasks that support operations. The work is carried out under supervision following set procedures for tasks.
- This programme is only for learners aged 16-24
- Blended approach to delivery which could include online learning, Microsoft Teams, face to face, webinar online learning, face-to-face and telephone.
- Development of the learner’s knowledge, skills and behaviour relevant to the job role.
- Learners aged 16-18 must achieve Maths and English at Level 1 or 2, depending on the standard, unless exempt.
- Adults can complete Functional Skills alongside their apprenticeship, as individually agreed on a case-by-case basis
- End Point Assessment.
The learner journey
1. 12 months on-programme – This is when the individual will learn the skills, knowledge and behaviours which will support them for their End-Point Assessment. The learner could partake in a combination of activities, such as classroom-based sessions, mentoring, shadowing, bespoke resources and off-site visits in order to support their learning and development.
From 1 August 2025, apprentices must complete at least 187 hours of off-the-job (OTJ) training over a minimum of 8 months, with some standards requiring more for those without prior learning. Learn more about OTJ training hours.
2. Gateway – After the 12 months teaching and learning, you, your training provider and the learner will review the learner's journey and decide whether it is the right time for the on-programme assessment.
3. End-Point Assessment – This is when your learner will need to demonstrate they have learnt the required knowledge, skills and behaviours, through an on-demand knowledge test, a professional discussion, practical observation and a business project.
Eligibility
Those with an annual wage bill of less than £3m do not pay the Apprenticeship Levy. Instead, 95% of each apprenticeship is funded by the government whilst a 5% investment is required by the employer to enhance the skills of their employee.
- Employers are also be eligible for a £1000 incentive payment if the apprentice is aged 16–18.
- Employers with less than 50 employees and where the apprentice is aged 16–18, the government will fund 100% of the apprentice and are eligible for a £1000 incentive payment.
- Employers with those aged 19+ the government will continue to fund 95% of the apprenticeship programme whilst a 5% investment is required by the employer.
Businesses can manage this through the Apprenticeship Service online account.
Find out more
To learn additional information about this apprenticeship, you can explore our Course Sheet.
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