Course overview
This qualification is ideal for individuals who are currently working in, or looking to start, a career in contact centre operations. It’s designed to develop the essential knowledge and understanding needed to deliver excellent customer service and operate effectively within a contact centre environment.
Learners will gain the skills required to handle customer interactions professionally, use contact centre systems efficiently, and contribute to the smooth running of daily operations. The qualification also supports progression into higher-level roles within the industry, helping learners build a strong foundation for long-term career development.
What will I learn?
Our contact centre course covers the following units:
- Principles of personal effectiveness in a contact centre
- Principles of health and safety in a contact centre
- Principles of personal responsibilities and working in a business environment
- Principles of customer service in a contact centre
- Principles of sales activities and customer support in a contact centre
Eligibility
This course is government-funded, you must meet the following criteria to be able to study for free:
- You must currently live in England
- You must be over the age of 19