Course overview
The Digital Support Technician programme is designed for individuals who support and implement digital technologies to enhance organisational productivity. This programme equips learners with the skills needed to help businesses achieve their goals by maximising the effective use of digital office technologies, productivity software, digital communications, and collaborative tools. Learners will gain a comprehensive understanding of how digital infrastructure supports day-to-day operations and transformation projects.
Throughout the programme, learners will explore the handling and secure storage of data, along with the critical importance of information security within organisations. They will also develop awareness of current, emerging, and fringe digital technologies, preparing them to adapt and respond to ongoing technological advancements in the workplace.
By the end of the programme, participants will be confident in supporting digital systems and processes that drive business efficiency. They will be equipped to contribute to digital transformation initiatives and provide valuable technical support across a variety of sectors and organisational environments.
The learner journey
1. 12 months on-programme – This is when the individual will learn the skills, knowledge and behaviours which will support them for their End-Point Assessment. The learner could partake in a combination of activities, such as classroom based sessions, mentoring, shadowing, bespoke resources and off-site visits in order to support their learning and development.
From 1 August 2025, apprentices must complete at least 187 hours of off-the-job (OTJ) training over a minimum of 8 months, with some standards requiring more for those without prior learning. Learn more about OTJ training hours.
2. Gateway – After the 12 months teaching and learning, you, your training provider and the learner will review the learners journey and decide whether it is the right time for the on-programme assessment.
3. End-Point Assessment – This is when your learner will need to demonstrate they have learnt the required knowledge, skills and behaviours, through an on demand knowledge test, a professional discussion, practical observation and business project.
Eligibility
Those with an annual wage bill of less than £3m do not pay the Apprenticeship Levy. Instead, 95% of each apprenticeship is funded by the government whilst a 5% investment is required by the employer to enhance the skills of their employee.
- Employers are also be eligible for a £1000 incentive payment if the apprentice is aged 16–18.
- Employers with less than 50 employees and where the apprentice is aged 16–18, the government will fund 100% of the apprentice and are eligible for a £1000 incentive payment.
- Employers with those aged 19+ the government will continue to fund 95% of the apprenticeship programme whilst a 5% investment is required by the employer.
Businesses can manage this through the Apprenticeship Service online account.
Find out more
To learn additional information about this apprenticeship, you can explore our Course Sheet or Learning Journey.
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