Course Content

This course has been designed to help individuals take their first steps into a digital and IT career.

  • Introduction to Windows Server 2019
  • Installation options
  • Deployment and configuration
  • Installing and Updating Windows 10
  • Managing Devices
  • Planning and Managing Microsoft Intune
  • Introduction to Help Desk Support Roles
  • Communication Skills
  • Technical Skills
  • Troubleshooting Skills


  • Aged 19 or over at the start of your course
  • Lived in the UK for at least 3 Years
  • Have a National Insurance Number