Networking

Gain the expertise required to work with operating systems, hardware, and software; cloud computing and networking mobile devices. Learn about network infrastructures like the internet, intranet, extranet, LANs, WANs, wireless networking, and network topologies; and protocols and services. The Effective Help Desk Specialist Skills course covers personal skills like communication, training, and writing skills along with technical skills security, and troubleshooting. The help desk course will help you understand your user's needs, goals, and attitudes; define, diagnose, and solve problems; and protect the security of your users, information, and devices.