Course Content

This course has been designed to help individuals take their first steps into a digital and IT career. 

  • Understanding Operating Systems
  • Understanding Hardware and Software
  • Cloud Computing
  • Introduction to Networking
  • Connecting Computers to a Network
  • Understanding Wireless Networking
  • Understanding Internet Access Methods and Wide Area Networks
  • Introduction to Help Desk Support Roles
  • Communication Skills
  • Technical Skills
  • Troubleshooting Skills


  • Aged 19 or over at the start of your course
  • Lived in the UK for at least 3 Years
  • Have a National Insurance Number