Courses

Managing project work and teams for businesses and other organisations.

Supporting and engaging with different parts of the organisation and interact with internal or external customers.

Working with organisations to improve their information systems.

Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

Dealing with customer queries, purchases and complaints.

Improving productivity, safety and effectiveness can all give a business an all-important edge. Understand the fundamental principles of business improvement with this course.

30% of new businesses fail within the first two years. Increase your chances of success by understanding the vital steps in creating a start-up.

96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. Develop your skills, and learn how to leave people happier than you found them.

Understanding of LGBTQ+ history and culture is key to creating a supportive and inclusive workplace.

Creating great customer value with slim resources is the aim of lean business. Understand the key principles of lean organisation management and learn how to create the correct balance.

Today’s global economy brings with it a wealth of new markets, shrinking profit margins and increasing operating expenses; the need for good business administration has never been greater.

87% of unhappy customers don't complain; they just don't come back. No matter the changing landscape of retail, customer service will always be the main skill in your arsenal to leave people happier than you found them.