Course Content


Understanding principles, practices and legislations relating to the current codes of practice, business planning process, financial and risk management including organisations values and structure and the range of services available to customers, develop understanding of the historical context and current trends in the housing/property markets and strategic housing market.


Provide leadership in relation to the delivery of excellent customer service, ensure the needs of all groups are met, influence and negotiate with partners and suppliers, manage budget and report of financial performance and ensure value for money.


Embracing changing priorities and maintain trust and respect. Be responsive and empathetic to client and customer needs, be an effective team leader and player and continual develop.

Downloadable content


Those with an annual wage bill of less than £3m do not pay the Apprenticeship Levy. Instead, 95% of each apprenticeship is funded by the government whilst a 5% investment is required by the employer to enhance the skills of their employee.

  • Employers are also be eligible for a £1000 incentive payment if the apprentice is aged 16 – 18.
  • Employers with less than 50 employees and where the apprentice is aged 16 – 18, the government will fund 100% of the apprentice and are eligible for a £1000 incentive payment.
  • Employers with those aged 19+ the government will continue to fund 95% of the apprenticeship programme whilst a 5% investment is required by the employer.

Businesses can manage this through the Apprenticeship Service online account.

Take a look at our Guide to Supporting Smaller Employers PDF.

For more information and guidance on this service then please get in touch with our team, who can give you further information.