Courses

An Administration Assistant learns how to carry out a wide range of administrative tasks using digital technologies and business software.

Managing project work and teams for businesses and other organisations.

Supporting and engaging with different parts of the organisation and interact with internal or external customers.

On this course you will gain the knowledge needed to be able to work effectively, or progress into employment, in contact centres.

Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

Dealing with customer queries, purchases and complaints.

Designed for individuals who want to develop essential administrative skills and support organisational success across a wide range of sectors.

Designed for individuals who provide professional, expert support to customers across a range of sectors and organisations.

Digital marketing is a key part of businesses overall strategy in order to appeal to investors, consumers, and other businesses within the sector.

This course will give you an understanding of allergens, the causes, and how to deal with reactions including administering first aid.

Improving productivity, safety and effectiveness can all give a business an all-important edge. Understand the fundamental principles of business improvement with this course.

30% of new businesses fail within the first two years. Increase your chances of success by understanding the vital steps in creating a start-up.